Guest Information

Welcome - Please Enjoy Your Stay!

The wish of management and staff is for all guests to be able to enjoy a safe, happy, friendly and relaxing stay whilst at the park. Be considerate of others and ensure your site and belongings are kept secure and tidy at all times. Please read the following which applies to all guests, residents or invited guests.

AMENITIES: Are situated throughout the park and are open 24 hours for your convenience. All amenities buildings are shown on the reverse side map. All children under 12 years must be accompanied by an adult and be supervised at all times. Please consider others when using these facilities by leaving them in a neat and tidy condition.
ARRIVAL/CHECK IN: We look forward to welcoming you any time after 2pm on the day of your scheduled arrival (depending on availability).
BBQ AREAS: There are several FREE BBQ areas provided throughout the park. Please leave area clean after your use.
BICYCLES/SCOOTERS/ ROLLERBLADES: These are allowed during daylight hours but guests should observe all the road rules including the wearing of helmets and necessary protective gear. CHILDREN MUST BE SUPERVISED AT ALL TIMES. These items are not to be used in the main entrance/exit area. An in-house licence is needed for all guests to use & enjoy these items within the property. No skateboards or similar items are to be used within the park.
BOOM GATES: Please use your boom gate key for entry and exit through the boom gates. These are erected for the safety and security of all guests. Please do not tail through the gate after another vehicle. Failure to comply with this may result in damage to your vehicle and our boom gate. Damage to our boom gate will be the responsibility of the guest.
BUSINESS: We understand that from time to time work may interrupt our guests while on holidays, so to ensure your business needs are met swiftly and efficiently, please visit us in  reception for your phone messages/fax/photocopying/mail/internet requirements. Unfortunately messages will not be delivered to guests on site.
CAMP KITCHEN: There is a camp kitchen situated within the park for your convenience. Please leave clean after your use. No bait to be kept in fridge. See park map for location.
COIN CHANGE: Available from reception for games room, phone and laundries. (During reception hours)

CREDIT CARDS: Due to increasing operational costs, a 2% fee will apply to the total amount on all credit card transactions. This is effective immediately from October 2011.
Should you not wish to incur any credit card transaction fees, there are alternate payment options available: Direct Deposit or Cheque. Please see reception for more information.
Please Note: Any cheque payments must be received 14 days prior to arrival to allow for processing. Cheques will not be accepted on arrival or for payment during your stay.
DEPARTURE/CHECK OUT: All rooms/sites to be vacated by 10am on the day of your departure. Early departures: should you wish to check out before reception opens, please make alternate arrangements the day before. If you would like to extend your stay (depending on availability) – please do so before 10am.
DEPOSIT FOR HIRE EQUIPMENT: Bond cards are required for the hire of equipment. Please see reception for more details.
DISHES: Should be washed in the sinks provided in the camp kitchen and BBQ areas. Please do not use the laundry tubs to wash dishes.
DUMP POINT: See park map for location. Please use our dump point to discard of waste matter from – porta-loos, motor homes or caravan toilets. Please do not empty these in our amenity blocks.
EQUIPMENT HIRE: A range of sporting equipment is available for hire from the Hire Hut.
FIRES: No open fires are to be lit at any time.
GAMES ROOM: Located beside reception and is open from 7.30am to 9.30pm.
GENERATORS: The use of generators is not permitted after 8pm.
INTERNET: Located beside the Games Room. This is a non smoking area and is open from 8am to 9pm. Please also be considerate of others who may be waiting (fees apply). WIFI (wireless hotspot) are also available in our internet room/kiosk.
KIDZ KAVE: Located behind the service station and beside the tropical pool. See weekly entertainment schedule for opening & closing times. Children must be supervised at all times by parents. This facility is for children 5yrs & under only. Socks are to be worn at all times.
LAUNDRY: There are 3 laundry blocks located throughout the park. It has coin operated washing machines and driers for your use. The laundries are open 24 hours for your convenience. Please do not erect temporary clothes lines on your site/accommodation, they WILL NOT BE PERMITTED. Ironing boards are located in each laundry. Irons are available from reception with your bond card. Washing powder is available for purchase from reception.
MAIL: Guests expecting to receive mail during their stay, please address to: Att: Guest Name C/- Blue Dolphin Holiday Resort PO Box 21 Yamba 2464.
MESSAGES: Phone messages are listed on the message board in reception.
PARKING: Is allocated for most sites/accommodation (one car space per site/accommodation). Please park your vehicle in this allotted position and not on the roadways. (Boats will only be accepted on site providing they fit and are approved by management). Visitors should park their car in the visitor parking area at the front of the property. No visitor cars are allowed in the park without consent from management.
PETS: Sorry, no pets allowed.
QUIET TIME: Please be respectful of the enjoyment of others within the park by restricting noise from television, music and social gatherings between the hours of 10pm and 8am.
RECEIPTS: Please retain the receipt issued to you on arrival. This validates your length of stay and any bonds/deposits that may be refundable on your departure.
RECEPTION HOURS: 7:30am – 7:30pm (7 days). These may vary during peak periods. Closed Christmas Day.
REFUND/CANCELLATION: Details of our policy is available at reception. Please be aware that we are unable to refund any monies for late arrivals, early departures, or in the event of inclement weather.
RESTAURANTS, BARS, CAFÉ’S: There are plenty of restaurants/bars/cafes in our area. Please see any one of our friendly staff for our local favourites.
RUBBISH: Can be placed in the large bins positioned near your site. Please assist staff by having your rubbish securely wrapped and placed in bins provided.
SECURITY: Please be wary of security. Lock your cars and your accommodation when you leave them. Management cannot accept responsibility for theft of personal possessions
SMOKING: Please note that smoking is not permitted in any accommodation or in and around the community areas.
SPECIAL NEEDS: Access friendly shower and toilet facilities are located in the amenities. Please see park map for location.
SPEED LIMIT: All roads in the park are shared between pedestrian and vehicles. Speed limits are walking pace only.
SWIMMING POOL: There are 2 swimming pools for your enjoyment. See park map for locations. Pool hours: 8am – 7.30pm (6pm in winter months). Please be aware that there is no lifeguard on duty. Children must be supervised at all times in these areas. The use of the pool is for guests only. Please observe the rules to ensure safe use. Do not take glass containers of any kind into the pool areas. Remember alcohol and water DO NOT mix – so please no alcohol whilst using pool areas.
TELEPHONE: A public telephone is located outside the service station. It is operated by coin and phone card.
TENNIS COURT: Please register your name at reception (adult required). The court is free to use, however, a bond card is required for loan of equipment.
THINGS TO SEE & DO: Our reception staff will be happy to assist with any queries you may have.

TRAVEL INSURANCE: We recommend all guests take out Travel Insurance whilst on holidays. This should protect against the unlikely event that you may be forced to cancel.  Examples of unforeseen circumstances: In case of bad weather (ie. excess rain), death in family, transport difficulties (ie. plane strike or flights being cancelled), severe emergency events (ie. flood, fire) - these are just some issues you may face. Insurance policies vary between companies so take the time to research thoroughly to ensure you are protected against all issues that may be encountered.
VERANDAH: Please do not hang laundry on your balcony. For your convenience a clothes airer is provided in our Villa’s and coin-operated driers are located in the amenity buildings.
VISITORS: All visitors should be registered on arrival. Guests are also responsible for their visitor’s behaviour. Any visitor that stays overnight must be registered prior to staying. (Fees apply).
WATER: As you may be aware, we often experience a drought in our area. Strict council regulations apply to the use of water at our property. Please see reception for full details on these restrictions to help us meet the strict standards.
WATER HAZARD: Patrons please note the location of a river which may pose as a water hazard to small children or other non swimmers. The river is clearly identified on our site plan and strict supervision should be maintained to prevent children and non swimmers from gaining access. Blue Dolphin Holiday Resort, its Owners, Directors, Employees or Agents shall not be held responsible or liable for any death or injury caused to any persons directly or indirectly through gaining access. All patrons hereby indemnify and hold harmless Blue Dolphin Holiday Resort its Owners, Directors, Employees or Agents from any actions or claims or other suits or demands which may arise.
WILDLIFE: As a guest you are welcome to enjoy the opportunities for interaction with our local wildlife. As cute as they may be however, feeding the wildlife can be detrimental to their health. We ask that you not feed any of the animals.
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EVACUATION PLAN: Please make yourself familiar with our evacuation plan in case of any unforeseen emergency. In case of emergency, please remain calm and follow instruction from staff. For after hours emergency only, please call 0416 677 631 or 000 in cases relating to FIRE, POLICE or AMBULANCE: Our local police number is 02 6603 1099 --------------------------------------------------------------------------------------
NOT ALLOWED LIST: Our list for the not allowed under any circumstances is as follows:
NO ILLEGAL DRUG USE: NO EXCESSIVE USE OF ALCOHOL: NO UNDUE MESS AROUND SITE: NO UNREGISTERED OVERNIGHT GUESTS: NO UNDUE NOISE: NO ACTS OF VIOLENCE OR ABUSE: NO SMOKING IN ACCOMMODATION: NO UNREGISTERED VEHICLES: NO SKATEBOARDS OR SIMILAR ITEMS AND NO ‘L’ PLATE DRIVERS.

** FAILURE TO COMPLY WITH ANY OF THE ABOVE OR ANY PARK RULES MAY RESULT IN GUEST BEING ASKED TO VACATE & LEAVE THE PROPERTY WITH NO REFUND ISSUED**

Note: Any caravan/campervan leads connected to our power outlets must be 15 AMP tested and tagged! The use of double adaptors is not allowed!